Samantha Ashton Ltd. takes great pride in its reputation for quality products. Should you be unhappy with your purchase, or receive a faulty, damaged, or incorrect product, please contact within 7 days of receiving the order and we will assist you with an exchange or refund, less any shipping charges.

Please be aware that any sale items are not exchangeable for other items and cannot be refunded. 


Once you return your item, please allow up to 10 working days to receive your refund. Refunds will be made back to the account from which the item was purchased.


Please allow 3-7 business days for us to receive the returned item, process it, and then re deliver your new order. Don’t forget to include what you would like the item exchanged for e.g. different scent.  Please note exchanges can only occur when the returned item is in sellable condition.